Deliver What Your Promise: The Fundamental Building Blocks of Business

*Deliver What You Promise is full of timeless, insightful and essential business strategy with great stories of failure and success. From helping to turn LEGO's fortunes around, Bali Padda knows how to focus on crucial operational elements that keep a successful company firing' Tony Fadell, iPod inventor, Nest Labs founder and bestselling author of Build

Bali Padda is the operations maverick behind LEGO®'s remarkable turnaround from a business on the brink of bankruptcy, struggling to deliver on its orders, to the biggest toy brand in the world.

As Chief Operations Officer, Bali overhauled the company by shaking up its operations and instilling essential business fundamentals.

He resolved supply issues and forged close partnerships between functions. He cut product lines and diverted attention to hero items. He developed a relentless focus on customer service-of delivering what was promised - and instituted weekly performance briefings known as the Visual Factory, which spread throughout the organisation and transformed performance. LEGO® became the largest toy manufacturer in the world, and Bali was honoured with becoming the company's first non-Danish CEO in 2017.

In Deliver What You Promise, Bali distils his methodology into ten brilliant business lessons, stretching across operations, innovation, culture, leadership and strategy. Illustrated by insider stories and key insights from LEGO®, these are enduring principles that both young starters and established leaders alike need to know and can implement straight away, to deliver on what is promised.

Author: Bali Padda